These drivers will then be displayed as "unknown USB device". Right-click the unknown USB device, uninstall it, then power off the computer. Power on the computer again and check if this issue has been resolved. Please note that you need to shut down the computer rather than restarting it. Solution: The default PIN code for external devices is generally "". Enter the code and check whether you can pair the devices. If you are prompted with the message indicating that the PIN code you entered is wrong, check the user guide of the external Bluetooth device or consult the manufacturers for the correct PIN code.
For Problem 8, this issue may occur with the Intel platform or the Windows system. For problem 9, if this issue only occurs with some external Bluetooth devices, refer to the solution for Problem 1.
If this issue occurs with all external Bluetooth devices, refer to the solution for Problem 2. If you are not sure whether the problem with your computer is included in the aforementioned problems, perform the following steps to locate the issue:.
Unplug the charger from the computer, disable the driver, then power off the computer. Power on the computer, enable the driver, then check whether this issue has been resolved. Please note that you need to power off the computer rather than restarting it. Since your computer cannot connect to the mouse, use the touch pad to right-click the Windows icon and open Device Manager.
Since your computer cannot connect to the mouse, use the touch pad to right-click the Windows icon and then open Device Manager. Check whether there is a new version of the Bluetooth driver. If so, update the Bluetooth driver and check whether this issue has been resolved. To update the Bluetooth driver using PC Manager, connect the computer to the network, open PC Manager, click Manage drivers , and check whether there is a new version of the Bluetooth driver.
The following figure shows an example of version If the version of the Bluetooth driver is the latest in PC Manager, download the new version from the official website. Bluetooth Notebook Mouse Quick View.
Bluetooth Wireless Logitech MK 2. At the heart of the issue is Sony's crippled Bluetooth andNFC functions on the 5 and the Bluetooth works with my Dell Laptopand the other mobile phones. Standard Enter pin code tocheck. This may not apply though I went between delland logitech support to find out why Remove your BT mouse and add itagain assigning "" PIN for pairing.
Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Product Home. NFC Pairing Windows 8 only. This document pertains to the Touch to Pair Bluetooth Mouse. Figure : Touch to Pair Mouse. Bluetooth Pairing To use your Bluetooth mouse, you must first pair connect it with your computer.
Click the link of your specific mouse, and then click Manuals for a link to the Bluetooth Pairing User Guide. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language.
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