We reserve the right to deny a refund if the returned merchandise does not meet our requirements. For credit card verification, you must enter your billing address exactly as it appears on your credit card statement. Le Pliage Original Shoulder bag L. By subscribing to the newsletter, you agree to the terms of the personal data policy. Zoom product images.
Previous view Next view. Add to Cart. Share item Share this page - facebook Share this page - twitter Share this page - email. In the email, you will find your order number and additional order details. If you did not receive your order confirmation email within 24 hours, please feel free to call Customer Service Toll Free at Monday through Sunday between 9 am to 5 pm EST to confirm that we have received your order.
You will also receive a shipment confirmation email when the item s is dispatched from our facility, it will contain the tracking number of your package and carrier information. Please allow up to 1 to 3 business days to ship out Standard orders and 4 to 5 weeks to ship out personalized orders. The current wait time will be provided during checkout and in your order confirmation email.
Personalized items: Longchamp can accept order cancellations within 24 hours from the time your order was placed. Personalized items will begin production after a 24 hour grace period, therefore, you have no right to withdraw or cancel your order after this time. Personalized items cannot be modified. Once an order has been submitted, we cannot guarantee the order can be modified or canceled especially if the parcel has left our premises.
My Pliage personalized bags are created at our workshop in France and take approximately weeks to be delivered. Orders can only be expedited once they are received in our facility, we cannot expedite an order while it is in production in France. Orders must be placed by 12 pm EST to ship out the same day Monday through Friday, excluding holidays. All orders placed after 12 pm EST will ship the next business day.
If you place an order with a P. You must contact our Customer Service department at after you place your online order so that we can arrange this service. We pride ourselves in providing exceptional quality and each product is subject to extensive testing before being shipped to its destination.
All items must meet the same Longchamp quality control standards and are subject to three different inspections; two at the factory and one final inspection in France. Our ready-to-wear and shoes are solely produced in France and Italy.
Longchamp products are available for purchase online, at Longchamp boutiques, select department stores and luxury multi-brand leather goods stores in the U. To find your nearest retail store, visit the Store Locator. Our leather comes mainly from France, Italy and Uruguay. The process of choosing leather is very selective and we strive to use the greatest quality materials.
Our treating modes and sorting criteria are exclusive to Longchamp and our tanneries strictly respect environmental regulations. For all Longchamp products, the dimensions are as follows: length x height x width, shown in centimeters or inches, depending on the country.
For Le Pliage, the length and width have been measured at the base the length between the 2 bottom corners when the bag is opened. For personalized items, you will find the dimensions of each model presented when you select the bag size. Longchamp operates one ecommerce site: www. The site address will vary slightly when the country is selected, i. We do not have an outlet website nor do we recommend shopping at outlet or auction sites.
The following are authorized third-party companies that sell Longchamp online. We guarantee the authenticity of all items purchased from any of these sites:. To report counterfeits email: enforcement longchampusa. We also verify that the payment card address matches the billing address. We also reserve the right to request additional information or documents photocopy of ID, proof of address, etc.
Such requests will be made by e-mail or phone, in the following cases:. To check your order status, please click on Account and then Login located in the upper right-hand corner. You will then need to click on Track Orders where you will need to enter your order number, email address and billing zip code. Personalized items: Longchamp can accept order cancellations within 24 hours from the time your order was placed.
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